Remote Jobs at Bask And Lather Llc

About Bask & Lather Bask & Lather is a fast-growing, founder-led beauty brand rooted in scalp wellness and clean, effective haircare that promotes healthy hair growth and retention. Our products are loved by millions, with real results fueling a loyal customer community. As we continue to scale across retail and e-commerce channels, we are committed to delivering a world-class customer experience—and that starts with strong systems, leadership, and accountability on our Customer Support team. Role Overview We’re hiring a Customer Support Manager – E-Commerce to lead our customer service function across DTC (Shopify), Amazon, TikTok Shop, Walmart, and subscription platforms. This role will manage a distributed support team, own QA and training systems, and implement efficient support operations at scale. You will be responsible for high-leverage execution, automation, and reporting—ensuring measurable improvements in CX KPIs while maintaining the warm, solution-oriented voice of the ...

About Bask & Lather Bask & Lather is a fast-growing, founder-led beauty brand rooted in scalp wellness and clean, effective haircare that promotes healthy hair growth and retention. Our products are loved by millions, with real results fueling a loyal customer community. As we continue to scale across retail and e-commerce channels, we are committed to delivering a world-class customer experience—and that starts with strong systems, leadership, and accountability on our Customer Support team. Role Overview We’re hiring a Customer Support Manager – E-Commerce to lead our customer service function across DTC (Shopify), Amazon, TikTok Shop, Walmart, and subscription platforms. This role will manage a distributed support team, own QA and training systems, and implement efficient support operations at scale. You will be responsible for high-leverage execution, automation, and reporting—ensuring measurable improvements in CX KPIs while maintaining the warm, solution-oriented voice of the ...