MI
JOB SUMMARY
• Respond quickly and efficiently to all reservations-related requests made by prospective hotel guests, corporate bookers, travel agents and co-workers. Promotes room sales including upselling through phone contacts/emails and maintains a good relationship with business contacts. Assist the Reservations Manager to ensure the smooth operation of the department. This includes monitoring the department activities and development, recommending changes when necessary to improve quality of work.
• Also be responsible for the processing of group in EMPOWER and Opera. Liaise and communicates effectively with the relevant departments (e.g.: Sales & Marketing, Revenue, Catering Sales, Front Office, House-Keeping, Accounts and Food & Beverage) for any reservations related co-ordination.
• Also, to contribute positively to Engagement Survey results, team and individual goals by being positively in all aspects of departmental & inter-departmental issues.
JOB DUTIES AND RESPONSIBILITIE ...