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What you will do :
• Process Customer orders (Oracle) and monitor delivery dates and work on dates improvement
• Work with the Purchasing team, Suppliers, Commercial teams, RAQA, Finance and Logistics teams on matters related to orders processing
• Support with shipments arrangement (getting instructions from customers, work with supplier warehouse and logistics team, providing supporting documents to the customers etc.)
• Provide excellent customer service in a professional and timely manner using phone, or e-mail interaction
• Support RAQA Team with quality issues and any other quality related matters (RMA booking, etc.)
• Process and follow up customers’ complaints
• Archive documents related to order processing and shipments and assistance during audits by collecting requested documents
• Assist with after-sales care, including replacements in close cooperation with Technical Service and RAQA
• Communicate effectively with Customers and respond to their requests
• Assist the implem ...