NB
The Contact Center Specialist I is responsible for utilizing their advanced knowledge and technical skills to resolve inquiries effectively and efficiently, relative to the Bank’s products and services.
• Please note that the new hire will be required to complete training (typically a 90 day period) in person at our Woburn location. Once training is complete, the role is 4 days remote and 1 day (Wednesday) in the office.
ESSENTIAL FUNCTIONS
• Responds to inquiries and requests from external, internal, and potential customers
• Guides online users through the Banks consumer and business electronic banking services, including but not limited to, mobile banking, RDC, bill-pay, and external transfers
• Research and resolve issues related to the Bank’s products and services
• Troubleshoot customers’ ability to perform online and mobile banking functions
• Provide assistance with password resets
• Stay current with information systems and training
• Processes account m ...