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About this role
Client Experience Transformation (CXT), Analyst
About BlackRock
BlackRock’s purpose is to help more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals.
About Client Experience
Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha.
We are organized across 4 key pillars:
• Client Experience Delivery - client-facing teams orchestrating all aspects of service delivery, and onboarding teams bringing new business onto our platform.
• Client Experience Operations - core client operations teams driving reporting, billing, and onboarding due diligence across the globe.
• Client Experience Transformation - accelerating progress towards our CX mission via research and competitive insights, analyt ...