Remote Jobs in Napa

About the position The Consumer Experience Representative at E. & J. Gallo plays a crucial role in supporting the daily operations of the Estate Wine Club, focusing on enhancing brand loyalty and providing exceptional service to members. This position involves managing reservations, facilitating direct-to-consumer order fulfillment, and assisting with consumer events to boost membership acquisition and retention. The representative will also develop shipment collateral and packaging materials to improve the consumer experience, ensuring member satisfaction through effective communication and problem-solving. Responsibilities • Support daily operations of the Estate Wine Club. , • Provide reservation support for consumer experiences. , • Develop and maintain brand loyalty for the Pahlmeyer brand. , • Build strong relationships with members in the tasting room. , • Facilitate successful DTC order fulfillment, including managing club batches and inventory. , • Develop shipment collatera ...