TP
Summary
You will serve as a Information Technology Specialist (Customer Support) in the Bureau of Naval Personnel (BUPERS) of TRAVEL PROCESSING CENTER.
Duties
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• You will coordinate and manage the procurement, delivery, and life-cycle management of Communications and Information Systems (CIS) hardware and services in support of staff member technology requirements and requests for services.
• You will consult with customers to analyze and translate functional needs and issues.
• You will perform analysis of requirements and work methods to identify efficient and effective solution recommendations and alternative approaches or modifications.
• You will consult with Customer Technical Representatives (CTRs) and service providers to maintain advances in CIS services and to identify and/or develop nonstandard solutions to support complex end-user CIS requirements.
• You will manage the Telephone/Communications Service Request (TSR/CSR) and delivery process.
• You will apply customer ...