(Email & Chat) Customer Engagement Specialist

Are you a problem-solver who thrives on connecting with people through written communication? Join our growing team as a Customer Engagement Specialist and make a real impact by delivering exceptional support to our valued clients! Why This Role Matters As a Customer Engagement Specialist, you will be the go-to person for our clients' questions and concerns. Your expertise in email and chat communication, paired with your ability to handle inbound calls, will help us maintain our reputation for top-notch customer service. If you're passionate about creating positive customer experiences, this is the role for you! What You’ll Do • Engage with Customers: Provide excellent support through email, chat, and inbound calls, ensuring quick and effective resolutions. • Understand Client Needs: Build strong relationships by personalizing your approach to each interaction. • Troubleshoot with Precision: Diagnose and resolve client issues while ensuring their satisfaction. • Collaborate: Work closely with team members to share insights and develop innovative customer support strategies. • Improve Processes: Gather feedback to refine our services and identify areas for growth. What We’re Looking For • Experience: At least 1 year in customer support or a similar role. • Communication Skills: Exceptional written communication abilities that convey empathy, clarity, and professionalism. • Tech Savvy: Familiarity with customer support platforms like Zendesk or Freshdesk (preferred) and proficiency in tools like Excel or Google Sheets. • Composure: Ability to remain calm and solution-oriented, even under pressure. • Industry Insight: Knowledge of eCommerce and CRM systems is a plus. Your Tools & Setup • A personal PC or laptop (minimum i5 processor or equivalent). • A stable internet connection with at least 15 Mbps upload and download speeds. Perks and Benefits • Competitive Pay: Up to $4 USD per hour. • Health & Wellness: Comprehensive health and dental coverage. • Paid Time Off: Recharge and take care of yourself. • Performance Bonuses: Be rewarded for outstanding contributions. • Remote Work: Enjoy the flexibility of a permanent, full-time work-from-home setup. How to Apply • Copy and paste this link into your browser: https://bit.ly/cs-application-link • Use the application code: JAZZHR Applications submitted via the provided link will be prioritized. If you’re ready to create meaningful customer connections and grow with an innovative team, we’d love to hear from you. Apply today!