Remote Dispatch and Administrative Assistan

Alpha Locksmith and Security is a fast-growing leader in door replacement and repair, glass installation and repair, intercom and camera systems, locksmithing, and low-voltage security solutions. We take pride in delivering precision, quality, and client satisfaction in every project. Join a dynamic team that values innovation, efficiency, and teamwork while offering opportunities for professional growth. Job Overview As a Remote Dispatch and Administrative Assistant, you will play a key role in supporting dispatch operations and handling back-office administrative tasks. Your responsibilities will include assisting with technician scheduling, organizing data, and ensuring smooth communication across all parties involved. This role requires a highly organized, proactive individual with strong communication skills and the ability to adapt to changing tasks based on company needs. Key Responsibilities Dispatching and Scheduling: • Assist in assigning service requests to technicians, considering location, skills, and availability. • Help optimize daily schedules for efficient service delivery and minimized downtime. • Monitor technician progress and communicate updates to customers. • Support adjustments to schedules in response to last-minute changes. Back-Office Administration: • Maintain and organize digital records of customer interactions, service requests, and technician assignments. • Accurately input and update data in spreadsheets and company software. • Coordinate with vendors to ensure timely delivery of materials. • Generate reports and summaries for management review. • Handle billing inquiries and assist in invoicing and payment processing. • Take on additional administrative tasks that may evolve based on company needs, demonstrating flexibility and a willingness to adapt. Communication and Coordination: • Act as a point of contact for technicians, customers, and vendors. • Ensure seamless communication and resolve operational or scheduling conflicts promptly. • Clearly communicate job details to technicians and provide real-time support. Qualifications and Skills: • Minimum of 2 years of experience in dispatching, scheduling, or administrative support. • Previous experience in the locksmith industry or related services is a strong plus. • Proficiency in Microsoft Excel and other Office applications. • Strong verbal and written communication skills with the ability to communicate clearly and professionally with customers, technicians, and vendors. • Fluent in English, with the ability to convey information effectively in both spoken and written forms. • Strong organizational and multitasking abilities with attention to detail. • Adaptability and problem-solving skills to manage changing priorities. • Experience in remote coordination or dispatching is preferred. Requirements: • Fluency in English. • Remote position, work hours: Monday to Friday, 9:00 AM to 5:00 PM (New York Time). • Access to necessary tools, including a reliable computer, stable internet connection, and headphones for effective communication. Benefits: • Competitive salary. • Flexible remote working environment. • Opportunities for skill development and career growth. Job Type: Full-time Pay: From Php145.00 per hour Expected hours: 63 – 70 per week Schedule: • 10 hour shift • 8 hour shift Supplemental Pay: • Yearly bonus Expected Start Date: 01/06/2025