Junior Customer Support​/Thailand , Remote

Junior Customer Support (Thailand based, Remote) We are looking for a Junior Customer Support representative based in Thailand to join our team. 12 Go is the leading multimodal online travel agency based in Bangkok, Thailand. Founded in 2012, we offer train, flight, bus, and ferry tickets, as well as transfers, insurance, and other travel products globally. At 12 Go, our vision is to enable any customer to instantly book any route in the world. We develop technology to create memorable travel experiences for everyone, worldwide. Operating in more than 140+ countries, we have assisted over 4 million travelers, making their journeys easier and more enjoyable. 12 Go employs over 200+ professionals globally. We have a performance-driven culture that emphasizes continuous feedback and professional growth. Requirements: • Bachelor's Degree in a relevant field. • Entry-level candidates are encouraged to apply. • Strong written and verbal communication skills in English. • Experience in Customer Support is advantageous. • A TOEIC score of 650 or higher is preferred. Thai National only Responsibilities: • Welcoming and distributing train tickets (Thai/English) to customers who make reservations through our website. • Resolving customer issues via phone, email, or social media (Thai/English). • Providing assistance to customers and operators in obtaining the information they require. • Communicating with other departments to accommodate their needs. • Providing customers with trip details and travel advice, including updating information with the team when operators contact us. • Working Hours: 8 hours per day with a one-hour break. • Shift: 15:00 - 00:00. • Interesting work with a product that allows millions of travelers to book their trips daily. • Support for employee wellness by offering: • 9 days paid time off with an additional anniversary day off. • Company Group Insurance covering Life, Accidental, Health IPD, Health OPD, Dental, and Health Check-up & Vaccine. • Personal sport allowance budget. • Company gatherings for team building/outing. • Education and career planning benefits. • Access to an education platform for training with free courses and a personal education budget. • Equipment policy for financial assistance in purchasing laptops. #J-18808-Ljbffr