Operations Supervisor
Our company is looking for an Operations Supervisor to start immediately!
The Role
We are seeking a talented and motivated Supervisor for our Philippine Operations. The Supervisor will oversee assistant performance, monitor, and maintain the quality of outputs based on standards provided by the client and the quality team. The main goal is to drive success. The end goal is to increase value, retention, customer satisfaction, and ultimately revenue through expanded use of the Wing platform.
Who you are:
• You are a passionate people-person who loves the dynamics of building relationships with team members & customers
• You are a strong team player and able to work well with others
• You enjoy identifying goals, breaking them down, and figuring out how to reach them
• You are forward-looking and continuously strategize on how to improve quality with each account and team member you handle
• You are obsessed with customer success and go above what’s required to promote customer satisfaction through different strategies in people management
Duties and Responsibilities include but are not limited to:
• Oversee assistants and monitor their attendance, performance, and the quality of their service and outputs
• Identify areas of improvement and strategize on ways to develop the assistant’s skills to meet the client’s expectations
• Conduct coaching sessions to improve performance and to identify assistant challenges and help them to overcome them
• Promote employee engagement through different programs to boost morale
Schedule:
US work hours (40+ hours per week)
Salary:
Basic Salary+ Skilled-based bonus
Depends on Experience and Skills
Location:
This is a remote job.
Qualifications:
• A Bachelor’s degree
• Excellent written and spoken English communication skills
• At least 2-3 years of experience as a supervisor or team lead in a BPO environment or similar
• At least a year of experience working in the virtual assistant field
Environment & technology needed for the job:
• Fast reliable Internet connection & reliable electricity
• Professional microphone headset or functional computer microphone equivalent
• Fast, responsive computer
• Clean & professional background/audio environment for video calls with customers
Benefits
• People-focused company with a culture centered on community and personal growth
• Ability to network with executives at one of the fastest-growing companies in the US
• Opportunity to obtain knowledge about many industries simultaneously
• Remote work-friendly
• Avenues for rapid promotion & salary increases as the company scales
• Work on a 100% remote team that's spread across the globe
• Be a part of an early growing customer success team at an early stage, high-growth company
• Competitive compensation