Amazon Account Manager

ACCOUNT MANAGER & E-COMMERCE PROJECT LEAD SUMMARY Optimizon Group is looking for an enthusiastic e-commerce expert to join our agency as an Account Manager with hybrid responsibility e-commerce project lead. You’ll work alongside a team of account managers and with c-suite leaders in a strategic, analytical, and entrepreneurial environment to lead and manage Amazon for small-medium sizes clients, and project manage multi-channel launches for existing clients. ABOUT US Optimizon Group is a digital agency that specialises in helping retail brands manage and grow their marketplace businesses. We operate in an extremely exciting space; amazon & e-commerce continue to grow at phenomenal pace globally, and we want to be part of that journey with our partners. We manage over €300M in annual Amazon GMV (gross merchandise value) for a growing list of partner brands, in categories that vary from consumer goods like Baby, Beauty & Pet Supplies, to Home, Lawn & Garden, Automotive, Fashion, Electronics & more. Our brand partnerships range from full-service Amazon account management, strategic leadership for Amazon or specific Amazon projects like launch plans for new-to-Amazon brands, or brand content. Our services are wide-ranging – they include product range strategy, channel management, amazon advertising (PPC) management, brand management (amazon stores, product content), operational excellence, global marketplace expansion, program management, reporting & troubleshooting. Our partners range from SMEs to globally recognised brands, stretching from startups that are completely new to Amazon and marketplaces, to those with long established marketplace businesses. Whilst their needs are diverse, our mission remains the same; to setup and deliver best-in-class Amazon businesses for them. THE ROLE As Account Manager & E-Commerce Project Lead you will work within our account management team to lead and manage amazon for our partners, and own other key e-commerce projects. This could be one-off projects to launch established Amazon brands on new marketplaces like eBay or Wayfair, or leading the onboarding of new marketplaces for the Optimizon Group You will live and breed e-commerce, build strong, collaborative partnerships, and develop in-depth understanding of our partners businesses and products. You’ll work closely with other internal teams such as creative, technical, advertising & operations to deliver e-commerce excellence and push the boundaries in digital. You will be responsible for: ·Account Management: manage a portfolio of key accounts, delivering client satisfaction and e-commerce success. You’ll be the primary contact for all things marketplaces and lead other functions. · Financial Management: you’ll be the commercial lead for your accounts, with revenue responsibility that includes annual agreement negotiations and selling new and incremental e-commerce services & products. ·Data Analysis & Reporting: Optimizon is an analytical agency and e-commerce is a data centric business. You’ll be comfortable with data, analysis & presenting numerical information. · Strategic Leadership: we don’t just execute; we lead our partners businesses strategically. You’ll compile forward looking plans for our partners brands and help them understand what will add most value to their marketplace businesses. ·Project Management: lead one-off projects to launch partners with established amazon businesses on new marketplaces or channels or new service offerings like our retail business. · Problem Solving: e-commerce can be complex and fast-changing, you’ll be expected to problem solve, identify route causes and plan solutions. ABOUT YOU – BASIC QUALIFICATIONS ·Educated to Bachelor’s or Master’s degree level in Business, Marketing, Finance, Data Science or other relevant an advantage. · Fluent in written and spoken English – other languages are an advantage. ·Advanced level knowledge of Microsoft Office programs – Outlook, Excel, PowerPoint. ·A passion for advertising, digital marketing, e-commerce, and the power of brand. · Extremely analytical, confident, and comfortable with understanding and taking insights from complex data. · A good communicator with a proven ability to build and develop working relationships. ·Incredibly detail orientated & insists on the highest standards with all work. ·Be customer obsessed. Starts with the customer and works backwards when making decisions. ·Curious and an enthusiasm to learn. ·Have significant experience (5 years+) in account management, managing accounts, brands, or marketplaces. ·Amazon experience (1+ years) of work with Amazon, either directly at Amazon, selling on/supplying Amazon for a brand or with an agency. ·Multi-Channel – experience with multiple marketplaces, Walmart, Very, Tesco, B&Q, ect · Comfort with ambiguity and multiple responsibilities; a commercial awareness to be responsive in a fast-paced environment knowing what to prioritise. ABOUT YOU – PREFERRED QUALIFICATIONS · A clear e-commerce subject matter expert, with in-depth knowledge of e-commerce and the latest trends. ·Paid media - experience with, and a sound understanding of digital advertising. Ideally paid search & display advertising (working with brands with 6 figure advertising budgets). ROLE DETAILS · Location: Remote with London based office. · Role: Full-time · Pay: Competitive depending on experience. · Start Date: Early 2025 WHAT YOU’LL GET IN RETURN · Paid sick leave · EMI scheme · Amazon Prime · Birthday off · Enhanced Maternity/ Paternity · Private Healthcare · Company conferences and social events · Eye tests and frame discounts · Assured Health Job Type: Full-time Pay: £30,000.00-£40,000.00 per year Benefits: • Company events • Company pension • Enhanced maternity leave • Health & wellbeing programme • Private medical insurance • Sick pay • Work from home Schedule: • Monday to Friday Experience: • E-commerce Account management: 2 years (preferred) Work Location: Remote Reference ID: ACCOUNT MANAGER & E-COMMERCE PROJECT LEAD