Fiat and Crypto Transactions Associate

## What you'll do 📍Manage daily customer operations such as transaction processing, incident reporting, issue escalation, etc. 📍Work closely with cross-functional departments in providing resolutions and recommendations for customer issues. 📍Handle daily customer concerns with detailed, polite, and empathetic communication to ensure customer retention. 📍Perform other related duties, and ad-hoc tasks as they may be required from time to time 📍Prepare weekly and monthly reports that track the team’s overall performance and identify pain points that can be improved. 📍Plan and implement strategies to provide excellent customer experience. ## What we expect from you 📍Strong analytical skills and knowledge of Google Suite programs 📍Strong verbal and written communication skills in both English and Filipino 📍Highly-flexible, able to wear multiple hats, and thrives in a fast-paced work environment 📍Thinks fast under pressure and solves problems on the go without being overwhelmed 📍Meticulous, detail-oriented, and able to work quickly with minimal supervision 📍Has a track record for getting things done - drive, ownership, and execution are at the core of our culture