Head of E-Commerce

Position: Head of Global E-Commerce Location: Zürichhorn The Global Head of E-Commerce will drive La strategy across three core areas. How you will create a beautiful impact: The role will focus on three core areas: 1. Strategic Leadership • Own La global P&L, ensuring that revenue, profitability, and growth targets are set & achieved. • Develop and execute the global e-commerce business plan, in close collaboration with local markets, to drive sales and align with La Prairie’s overall business strategy. • Identify and capitalize on new opportunities for digital market expansion, ensuring scalability and long-term growth. • Set financial and operational KPIs, and provide data-driven insights to senior leadership to ensure performance meets expectations. 2. Commercial Strategy & Customer Experience • Deliver a seamless and luxurious online experience that aligns with La Prairie’s brand values and elevates customer engagement. • Build and execute the La commercial strategy, defining differentiation with e-retail & pure players: advocate for e-commerce-specific SKUs, product exclusivity, and tailored offerings. • Lead full-funnel approach to optimize online conversion, customer acquisition, and retention while ensuring a luxury customer journey. • Oversee the development and execution of omnichannel strategies, ensuring consistency across all touchpoints. • Work with internal & external partners to enhance the platform’s user experience and ensure high operational efficiency. 3. Cross-functional Collaboration & Team Management • Lead and manage a team of 5 FTEs, fostering a high-performance and collaborative culture focused on achieving business goals, from content strategy to website operations & eCRM activation. • Work cross-functionally with local market teams and global departments, including marketing, CRM, merchandising, IT, and logistics, to align e-commerce strategies and initiatives. • Manage relationships with third-party vendors and platforms, ensuring smooth operations and timely implementation of new features. • Champion cross-departmental projects that enhance the overall digital and omnichannel experience for customers. What you need to have to be our next audacious and creative talent: • Degree in business, engineering or equivalent. • About 8 years of relevant professional experience driving Ecommerce business within the beauty industry. • Ability to work with agility, ensuring adaptability to navigate fast pace market trends. • Experience working in cross-functional environment with a diverse stakeholder set and able to influence without direct authority. • Solutions-oriented profile with proven ability to deliver sales results and creative solutions on time and on budget. • Language: Fluent in English. Why your journey with us will be unique: • We care about our employees’ well-being: we contribute to the cost of your health insurance. • In addition to your 25 working days holidays, overtime is compensated with 8.5 additional days off. • Exclusive access to our staff boutique at HQ to purchase our amazing products at a discounted price and with the help of a Beauty Advisor. • We recognise the importance of flexible work: you can work from home for up to 2 days a week. • A brand new office location in the centre of Zurich. The world of La Prairie is just a few steps away: • Application with CV + Cover Letter (recommended!). • 1st online interview with HR and/or Hiring manager. • Additional interviews onsite with the Hiring Manager and others from the business. To all recruitment agencies: La Prairie does not accept agency resumes. Please do not forward resumes to our jobs portal, we are not responsible for any fees related to unsolicited resumes. At La Prairie we work on creating a diverse & inclusive culture by having a balanced population and an open, safe, trusting and accepting culture. We believe that diversity in our talents is the strength of our house and we are supporting professional equality for everyone. We welcome applicants with and from diverse backgrounds. #J-18808-Ljbffr