About Feedonomics - A Remote-First Company
Have you ever wondered how companies list their products on Amazon? Or how does Google know which products are in stock in a store near you? How about how your order gets to your door when you buy from a third-party merchant on Amazon? That’s where Feedonomics comes in!
As a leading product feed management platform, Feedonomics works with agencies, brands, and retailers to optimize and list products on the top e-commerce shopping destinations around the world.
What makes us different from other SaaS companies in the space?
We manage everything from onboarding to ongoing feed maintenance for our clients, enabling them to expand their e-commerce business more efficiently.
Since its inception in 2014, Feedonomics has developed an incredible reputation for our full-service approach to feed management, our inclusive culture, and our industry-leading technology. With principles that go beyond optics, Feedonomics looks to deliver the same people-first strategy internally as we do externally.
The Global Operations team at Feedonomics
The Global Operations team at Feedonomics is an incredible group of Feedos who work to ensure our clients have THE best possible experience at Feedonomics. The support side of the team handles both inbound reactive customer support and outbound proactive client success with a focus on quality. Part of our Global Operations team is the Advertising team, which is a client-centric team supporting a fully managed solution that streamlines feed optimization, product listing, and data synchronization for hundreds of paid search, social media, and affiliate channels. Our stellar global operations team and support specialists are available 24/7, enabling Feedonomics to create a full-service feed management experience for advertisers.
The Role
As E-Commerce Support Specialist I, you are responsible for troubleshooting and resolving simple feed-related issues using our proprietary software, Feedonomics. You will utilize all elements of data feed optimization, adhere to best practices, and follow processes to deliver a world-class client experience. Together with our Support team, we strive to establish a reputable and memorable experience for our clients. This is a junior-level position.
Location: Remote first but preferably based out of Cape Town
Work Hours: 17:00 - 2:00 SAST
The Responsibilities
• Identify the scope and priority of support requests and coordinate with our Support Team to ensure proper outcomes on time
• Troubleshoot feed issues, data governance, offer suggestions, and provide resolution
• Sort, extract, and optimize datasets using simplified Feedonomics queries
• Understand the basic relationship between feeds and campaigns, and how it impacts client’s performance
• Maintain the integrity of live feeds while working on them
• Manage multiple requests and meet Service Level Agreements
• Utilize best practices to solve the basic problem
The Requirements
• 1 year of E-Commerce business-to-business client experience
• 2 years of technical support experience
• 2 years of client-facing experience
• Analytical, critical thinking, and research skills
• Problem identification and troubleshooting skills
• Ability to communicate and multitask in a deadline-driven environment
• Basic knowledge of order execution logic, IF THEN logic, and utilization of software functions in any shape or form
• Basic knowledge of SQL or Excel: Data manipulations are performed within our technology utilizing our language similar to SQL and Excel.
• Bachelor’s Degree or equivalent work experience