Digital Services Manager

Digital Services Manager Company: ULTRATEND || Location: Remote || Position Type: Full-Time Job Summary: ULTRATEND is seeking an experienced Digital Services Manager to drive business growth and ensure seamless service delivery for mid-market clients in the UK and US. The role requires a professional with 6-8 years of experience in service delivery and 3-5 years of proven success in business development. The manager will focus on acquiring and managing mid-sized clients for digital marketing, e-commerce development, and web solutions while leading the team and delivering exceptional project outcomes. A strong network of accounts in the UK or US is essential to generate order flow from the outset. Key Responsibilities: Business Development: • Leverage your existing network of mid-market accounts in the UK or US to secure immediate business opportunities and generate order flow. • Develop and execute strategies to acquire mid-sized clients for digital services, focusing on the UK and US markets. • Build and maintain long-term client relationships, positioning ULTRATEND as a trusted partner. • Identify and respond to client needs, market trends, and growth opportunities in digital marketing and e-commerce. • Deliver compelling pitches, proposals, and presentations to secure high-value projects. • Collaborate with the sales team to align business development efforts with company goals. Service Delivery & Project Management: • Manage end-to-end delivery of digital marketing, e-commerce, and web development projects, ensuring quality, timeliness, and cost efficiency. • Serve as the primary point of contact for mid-market clients, addressing concerns and providing project updates. • Oversee the implementation of digital marketing strategies (e.g., SEO, PPC, content marketing) and e-commerce solutions (e.g., Shopify, WooCommerce). • Ensure client satisfaction through performance optimization and process improvements. • Monitor and report on project KPIs, ensuring adherence to budgets and deadlines. Team Recruitment and Leadership: • Recruit, build, and mentor a high-performing team, including marketers, developers, and project managers. • Integrate new hires with existing teams, fostering collaboration and a shared commitment to excellence. • Provide leadership and direction to ensure team alignment with company goals and client expectations. Qualifications: • Experience: • Minimum 6-8 years of experience in service delivery within digital marketing, e-commerce, or web development. • 3-5 years of hands-on business development experience targeting mid-sized clients in the UK or US. • Network: An established network of mid-market accounts in the UK or US is essential to generate immediate order flow. • Market Knowledge: Expertise in working with mid-market clients in the UK and US, understanding their unique needs and expectations. • Sales Expertise: Proven ability to identify, pitch, and secure high-value digital service contracts. • Leadership: Demonstrated experience in recruiting, managing, and mentoring teams to achieve exceptional results. • Technical Skills: Familiarity with tools like Google Ads, Google Analytics, HubSpot, Shopify, and WooCommerce. • Communication: Strong written and verbal communication skills for client interaction, proposals, and presentations. • Education: A bachelor’s degree in business, marketing, or a related field. Certifications in digital marketing or project management are a plus. Key Competencies: • Customer-First Approach: Dedication to understanding and exceeding client expectations. • Entrepreneurial Spirit: A proactive, results-oriented mindset to drive business growth. • Adaptability: Ability to handle complex projects and competing priorities in a dynamic environment. • Leadership Skills: Ability to build and lead teams with a collaborative and strategic approach. • Analytical Thinking: Skilled in analyzing market trends and improving project delivery processes. What We Offer: • Competitive compensation and benefits. • Flexible working hours and a remote work setup. • Opportunities to lead innovative projects for mid-market clients in the UK and US. • A supportive and growth-focused work environment. ULTRATEND is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive en