Customer Service Representative (CSR)

Junno Express is a carpool service platform, or rideshare app. The mission is to go green in lowering carbon emission by reducing the number of cars on the road. Junno Lux is a separate division of Junno Express. It is is a leading luxury private chauffeur service, specializing in providing high-net-worth clients with seamless, reliable, and first-class transportation experiences. Our team is dedicated to delivering exceptional service that exceeds expectations at every turn. We are seeking dedicated and enthusiastic Customer Service Representatives to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a positive experience. We value individuals who are passionate about helping others and possess strong communication skills. Responsibilities • Respond promptly to customer inquiries via phone, email, or chat. • Provide accurate information about Junno's services, pricing, and policies. • Assist clients with booking, rescheduling, and cancellations. • Conduct outbound calls to follow up on customer inquiries or promote services. • Document customer interactions and maintain detailed records in the system. • Collaborate with team members to resolve complex customer issues. • Assist in training new staff members as needed. • Maintain a professional demeanor while managing challenging situations. Experience • Previous experience in customer service or related role. • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. • Strong problem-solving abilities and attention to detail are essential. • Excellent verbal and written communication skills. • Passion for providing outstanding customer experiences What We Offer • Competitive salary with opportunities for growth. • Comprehensive training to equip you with the skills needed for success. • A supportive and inclusive work environment. • Opportunities to work with a brand committed to excellence How to Apply Submit your resume and a brief cover letter highlighting your relevant experience and enthusiasm for this role. Applications are reviewed on a rolling basis, so apply early to join our team! Junno Express is proud to be an equal opportunity employer and values diversity in our workforce. Join us in delivering outstanding customer experiences while growing your career in a supportive environment! Job Type: Full-time Benefits: • Flexible schedule • Health insurance • Paid time off • Professional development assistance • Work from home Shift: • Day shift • Evening shift • Morning shift Application Question(s): • Besides the paycheck, what motivates you to be at your best at work? • How many years of customer service do you have? Work Location: Remote Job Type: Full-time Pay: £34,560.00-£38,400.00 per year Additional pay: • Performance bonus • Yearly bonus Benefits: • Company pension • Health & wellbeing programme • Work from home Schedule: • Day shift • Flexitime • Monday to Friday • Night shift • Weekend availability Education: • A-Level or equivalent (preferred) Experience: • customer service: 1 year (preferred) Work Location: Remote