Permanent WFH - E-Commerce IT Ops Support Engineer

Qualifications: • 2 to 4 years of overall IT/technical support experience with a bachelor’s degree in Computer Science or equivalent • Experience in service desk tools and/or monitoring applications is a plus (i.e. ServiceNow, JIRA, Remedy, Service Center, Zendesk, Freshdesk, SolarWinds). • Has good knowledge of Magento 2 platform or experience on a related technology • Excellent time management and strong multi-tasking skills Other Job Details: • Work Setup - Permanent WFH • Work Schedule -either day / mid shift Responsibilities and Duties: • Database Maintenance: Monitor database load, scale up/down as needed, optimize tables, and restore databases/tables when necessary. • Security Compliance: Monitor activity for Account Takeover (ATO) and credential stuffing attacks. Take appropriate actions to mitigate security risks. • Web Application Firewall (WAF): Manage IP address whitelist/blocklist, fine-tune WAF rules, onboard/offboard new domains, and coordinate with AKAMAI for WAF updates. • SSL Certificates: Renew domain certificates based on expiry dates and update certificates in AWS. • Access Management: Manage access to Grafana, PCM, AWS, DB, New Relic, and Confluence. • Amazon Web Services (AWS): Modify Horizontal POD auto scale (HPA), monitor CPU/memory metrics, and deploy enhancements for PODs. • Monitoring: Utilize New Relic and Grafana for monitoring purposes. • Reports: Extract reports as needed for GBU/client requirements on an ad hoc basis. • Scripts: Apply temporary workarounds through scripts until permanent fixes are provided by MRM (Master Release Management). • Fraud Activities: Debug and connect with AKAMAI and CSOC (Cyber Security) based on monitoring activities related to potential fraud incidents (RISE incidents). • Deployment Support: Provide support to MRM for deploying changes • PCM (Promotion Code Management): Manage PCM promotions, Promotion Code Portal, and provide support for PCP deployment. • DNS (Domain Name Services) Changes: Fine-tune and adopt DNS changes as per the requirements of AKAMAI, GBU (Global Business Unit), and NDG. • Cleanup: Perform disk space cleanup, including old files and database backups, based on audit requirements. • Upload Files: Upload images/files to AWS servers as needed. • Enablement - Configurations (Enable / Disable / Update) in Magento 2 • Jira - Incident support (L3 support assistance). • RCA / P2 Support Job Type: Full-time Pay: Php40,000.00 - Php65,000.00 per month Benefits: • Work from home Schedule: • Afternoon shift • Day shift Experience: • AWS: 2 years (Required) • help desk: 2 years (Required) • Website Support: 2 years (Required) • E-commerce platform: 2 years (Required)