E-Commerce Operation Executive - Health Supplements (US Platforms)

Ready to Shape the Future of Health and Wellness? At Vita Green, we are all about creating a healthier, happier world, and we want you to be part of it! About Vita Green Group Here at Vita Green, we are all about crafting something remarkable - be it careers, innovations, or impactful sales and marketing strategies! We believe every part of your journey can come together to make something truly exceptional. Standing at the forefront of the health and wellness supplements industry, we are headquartered in Hong Kong and operating in multiple regional offices across the globe. With a diverse portfolio of established brands, including Dr. Choice, Naturo Vita, and Tea Chateau, our product offerings are constantly expanding, reaching markets worldwide and paving the way for a healthier future. Position Overview We are seeking a detail-oriented and proactive E-Commerce Operation Executive to join our team. Based in Malaysia, this vital role, you will ensure seamless coordination of all operational aspects of our e-commerce platform. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a solid understanding of e-commerce workflows for the US Market to drive our brand's success.. What You’ll Do Online Management: • * Managing and Maintaining our US social media and e-commerce platforms. • Coordinate strategies and campaigns with the ecommerce to maximize Shop sales and results. • Manage online store operations and analyze brand store performance. • Managed e-commerce platforms such as Amazon, Instagram, etc. Order Management: • * Oversee the end-to-end order management process, including order processing, fulfillment, and returns. • Orders and data management go through Shopify. • Updating and monitoring product listings, pricing and inventory management. • Analyze and review product performance with regular reporting. • Monitor competitors’ strategy closely and review products in different perspectives. Inventory Control: • * Take charge of checking and maintaining overseas warehouse and inventories of products. • Have sound judgement skills and reasoning for maintaining appropriate level of stocks for each assigned platforms/websites. • Prepping for physical inventory, review history of item records, item received invoices, and work side by side with the third party auditors to check every value within the distribution. Shipping and Logistics: • * Coordinate with shipping partners to ensure timely delivery and resolve any logistics issues that may arise. • Oversaw operation from supply costs, supply spend, carrier options, LTL options, warehouse availability, and overseas carriers. Customer Service: • * Timely respond to the customers' enquiries. • Monitor customer feedback, reviews and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention. Website Operation: • * Ensure content on the company website is current and relevant, conducting regular reviews of content and making necessary updates. • Manage and monitor sales performance. • Conduct and present KPI report on monthly basis. • Collaborated with other departments as well like our IT department about the website and system integration. Requirements Who we’re looking for • Bachelor’s degree (or higher) in Communications, Marketing, Business, or a related field. • 3+ years of experience in e-commerce, online operations, or digital marketing with a US brand. • Expertise in order management, fulfillment, and warehouse coordination. • Hands-on experience with Shopify, Amazon, and similar platforms. • Proficiency in e-commerce tools and analytics (e.g., Google Analytics, Shopify analytics). • Strong understanding of inventory management and warehouse systems. • Experience with shipping logistics and carrier coordination. • Basic knowledge of SEO and website content management. • Background in health or cosmetics (e.g., hair care, supplements) is a plus. • Excellent organizational skills with the ability to multitask, meet deadlines, and maintain attention to detail in a fast-paced environment. Benefits Why Join Us We value your professional and personal growth – fostering a positive work culture is our priority. Here, you’ll find more than just a job, you’ll discover a genuine opportunity to thrive. • Be part of a forward-thinking company dedicated to health and wellness. • Engage in pioneering projects that push the boundaries of innovation. • Opportunities for professional growth and development. • Flexible working schedule that promotes work-life harmony. • Full-time remote position • Collaborate with a talented and diverse team. Vita Green Health Products Co., Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us in our mission to make a positive impact on wellness around the world! #LI-CP1