About Feedonomics - A Remote-First Company
Have you ever wondered how companies list their products on Amazon? Or how Google knows which products are in stock in a store near you? How about how your order gets to your door when you buy from a third-party merchant on Amazon? That’s where Feedonomics comes in!
As a leading product feed management platform, Feedonomics works with agencies, brands, and retailers to optimize and list products on the top e-commerce shopping destinations around the world.
What makes us different from other SaaS companies in the space?
We manage everything from onboarding to ongoing feed maintenance for our clients, enabling them to expand their e-commerce business more efficiently.
Since its inception in 2014, Feedonomics has developed an incredible reputation for our full-service approach to feed management, our inclusive culture, and our industry-leading technology. With principles that go beyond optics, Feedonomics looks to deliver the same people-first strategy internally as we do externally.
The Global Operations Team at Feedonomics
The Global Operations team at Feedonomics is an incredible group of Feedos who work to ensure our clients have THE best possible experience at Feedonomics. The support side of the team handles both inbound reactive customer support and outbound proactive client success with a focus on quality. As part of our Global Operations team is the Advertising team, which is a client-centric team supporting a fully managed solution that streamlines feed optimization, product listing, and data synchronization for hundreds of paid search, social media, and affiliate channels. Our stellar global operations team and support specialists are available 24/7, enabling Feedonomics to create a full-service feed management experience for advertisers.
The Role
The Feed Build I (Portuguese language) specialist will be responsible for setting up, analyzing, and optimizing product data feeds for our clients. You will be responsible for ensuring the feed is optimized to the client’s requests and industry best practices before going live, and troubleshooting any errors after the feed has been sent to a marketing channel. You will transform raw data into an optimized product feed, tuned for performance in each unique channel, including Google, Bing, and CSEs.
Feed Build I is an entry-level position in our business.
Work Hours: 05:00 - 14:00 PST (15:00 - 00:00 SAST)
Location: Remote first but preference will be given to candidates based in Cape Town
Training: 6 to 7 weeks of training will be provided.
The Responsibilities
Building Optimized E-commerce/Product Feeds in Portuguese
• Review imported data and client requirements for each build
• Transform raw data into an optimized product feed following Feedonomics best practices
• Build product feeds and filter mass quantities of product data into usable product listings
• Review feeds for data integrity to assess the quality of feeds
• Bring optimized feeds live in the Google Merchant Center
• Troubleshoot errors and issues in the Google Merchant Center
• Setup additional export channels, for example, Facebook, Instagram, Bing, and Snapchat
Account Management
• Communicate with clients throughout the build process in the ticketing system
• Meet with clients over Google Meet or Zoom as needed
• Big data analysis up to 1M + SKUs
Team Collaboration
• Ability to productively partner with Enterprise Feed Managers
• Work with Enterprise Feed Coordinators to understand the client’s feed requirements
• Connect with the development team as needed to solve technical issues
The Requirements
• Excellent client relationship-building skills
• Ability to understand and interpret client requests for intended outcomes
• Entry Level data analysis skills
• Critical thinking/problem solving
• Ability to work within compressed timeframes and embrace a sense of urgency. Capable of prioritizing multiple, sometimes competing deliverables, while managing expectations and meeting deadlines.
• Bachelor’s Degree or in lieu of degree, High School Diploma or GED and relevant work experience
• A very good command of the Portuguese language.
Nice to have
• (1) year of e-commerce business-to-business client experience preferred
• Hands-on experience with PPC, Display, and Social
• Certifications such as AdWords, Bing, Analytics, etc.
• Basic HTML or SQL
• Other European languages, e.g. German
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