Team Leader- Operations(Auto Technical DOC)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Responsibilities: Creates a productive and supportive work environment of highly engaged employees who create highly satisfied customers. Ensures understanding of business objectives, results, processes, etc. with their direct reports. Reviews employee work quality and interactions with customers through conducting ride-a-longs or sit-a-longs and file reviews. Manages staff and effectively uses performance management to improve and/or reward employee performance. Monitors staffing levels and workloads Effectively coaches and provides development/career guidance for direct reports. Administration and Operational Management Ensures compliance to company, state, and federal compliance rules and regulations. Participates with leadership in developing strategies for operational improvement. Analyzes unit reports and supports the achievement of business unit objectives. Job Qualifications 5+ years of auto technical experience, writing estimates and assessing damage. Knowledge of Auto Technical applications – CCC Workflow etc. Bachelor’s degree in related field preferred or equivalent experience Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy. Applies highly advanced knowledge of insurance policy, coverage, and regulation. Advanced industry knowledge to discipline practices, including best practices, to support the business unit. Ability to investigate, evaluate and settle highly complex claims. Primary Skills Call Center Management, Coaching, Customer Experience Management, Performance Management (PM), Relationship Building Shift Time Recruiter Info Ms. Vibha Chaturvedi vaaa6@allstate.com About Allstate Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition. Learn more about Allstate India here. At Allstate, we work hard to help people live a good life every day. Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work. Allstate offers an environment that fosters innovative thinking where you’ll be able to explore your ideas and feel proud of the work you do. Allstate helps protect nearly 16 million households with auto, home, life, and retirement products. We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent. We want you to be our next great addition. It’s easy to search and apply for a new opportunity with Allstate. Simply use the links below to identify the openings that interest you. About Us