Operations Manager (Quality Control and E-Commerce Company)

Job Title: Operations Manager Work Arrangement: Fully remote Job Type: Full-time Time Zone: Easter Standard Time Work Schedule: 3AM - 12PM EST Holiday Orientation: US Holidays, PH Holidays for approval About the Company The company is revolutionizing quality control for retail and e-commerce, addressing a $30+ billion industry that has been left behind by modern innovation. By combining technology and expertise, it helps brands ensure compliance, improve product quality, and drive sustainability, all while streamlining outdated processes. Trusted by hundreds of brands, the company is shaping the future of product testing and inspection. Role Overview The Operations Associate will be a pivotal team member responsible for optimizing workflows, supporting client operations, and ensuring the seamless delivery of quality management solutions. This role requires a detail-oriented individual with strong analytical skills and a proactive mindset to streamline processes and deliver exceptional client experiences. Key Responsibilities Leadership and Team Management (25%) • Provide guidance and oversight to team members. • Foster collaboration and ensure alignment with team goals. • Support team development and address performance-related needs. SOPs, Handbook Creation, and Process Building (40%) • Design and implement standard operating procedures (SOPs) for efficiency. • Develop comprehensive handbooks to support operations and onboarding. • Continuously refine and enhance processes to optimize workflows. Vendor and Customer Support (20%) • Manage relationships with vendors to ensure seamless operations. • Provide support and solutions to customer inquiries and issues. Day-to-Day Operations, Administrative Tasks, and R&D (15%) • Oversee routine operational tasks to maintain productivity. • Handle administrative duties, ensuring all systems function smoothly. • Conduct research and development to identify new opportunities and improvements. • At least 3 years of professional experience in operations, logistics, or project management. • Prior experience in the e-commerce, D2C, or supply chain industries is highly desirable. • Proficiency with operational tools and platforms such as Asana, Monday.com, ClickUp, HubSpot, or similar project management systems. • Strong analytical abilities, with a proven track record of deriving actionable insights from data. • Exceptional written and verbal communication skills. • Demonstrated ability to manage multiple tasks, prioritize effectively, and thrive in a fast-paced environment. • Fully Remote Work: Work from anywhere within the required time zones. • Dynamic Work Environment: Join a fast-growing startup with a collaborative team. • Flexible Hours: Enjoy flexibility in your schedule with occasional weekend availability. • Professional Development: Gain exposure to executive-level projects and opportunities for growth • Holiday Orientation: U.S. Based holidays Recruitment Process • Application Submission • Screening • Top-Grading Interview • Skills Assessment • Client Interview • Job Offer • Onboarding