Assistant Store Manager (ASM)

Assistant Store Manager Role If you have experience in customer service and leadership and enjoy providing top-tier experiences for customers, this may be the position for you. As an Assistant Store Manager ("ASM"), you will collaborate closely with the store manager to boost your leadership skills in real-time, guide our customer service representatives, and play a pivotal role in the team's... performance. We offer a comprehensive ongoing training and development program to advance your career. Responsibilities As an ASM, your duties will include: - Offering an outstanding customer experience during the complete loan or pawn process by informing consumers and recommending options based on their financial needs. - Assisting in customer account management, such as accepting payments, supervising, and managing customer appointments. - Striving to meet company standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events. - Building customer relationships for new business, maintaining store profitability, and promoting brand loyalty and recognition. - Providing support, coaching, and development to Customer Service Representatives to enhance the team's potential. - Accurately maintaining customer information in the Point of Sale system. - Upholding a work environment in compliance with Company policies and procedures, as well as local, state, and federal laws and regulations. - Maintaining office security protocols and responsibly managing procedures for opening and closing, including handling of vault, cash drawer, and bank deposits. - Overseeing internal and external store appearance and cleanliness, addressing basic facility needs and organizing maintenance services. - Utilizing personal vehicle for bank deposits and other company commitments throughout the workday. - Effectively working in a rapidly changing and high-paced environment, handling multiple challenging tasks with ease to meet individual and team performance standards. - Utilizing strong interpersonal skills to interact and communicate with customers and team members at all levels. - Maintaining a regular full-time work schedule with in-person attendance, including limited Saturday hours. Qualifications We are looking for applicants with: - High School Diploma or equivalent - Minimum 3 months supervisory, key holder, or significant leadership experience - A minimum one-year experience in customer service, sales, or retail - Excellent verbal and written communication skills - Ability to work with phone, Point of Sale, Microsoft Office, and other systems - At least 18 years of age (19 in Alabama) - Willingness to undergo a background check (subject to applicable law) Physical demands of the position often include: remaining stationary, moving, and transporting up to 25 pounds, moving about inside and outside the store, and operating mechanical controls like a keyboard. Preferred skills and qualifications: - Associate degree or higher - Bilingual in English/Spanish Benefits and Perks We offer a comprehensive new hire training program and access to a robust learning management system with e-learning modules and training programs. You can expect performance-based career advancement, multiple choices for medical insurance, retirement plans, company-sponsored life and AD&D insurance, voluntary benefits, and inclusive environment. About TitleMax TitleMax is one of the biggest title lending companies in the nation, aiding numerous people every day with their cash requirements. Since our first store opened in 1998, TitleMax has grown to over 800 locations across 13 states