Client Success Manager - North East

The Opportunity: Nigel Wright Group are excited to be partnering with a leading and growing managed IT services provider as they expand their Client Success team across the UK. Our client supports businesses with cutting edge technology solutions and provide a consistent world class service. As a Client Success Manager, you will be tasked with driving retention and growth within an existing client base, understanding their business needs and objectives to build a technology roadmap to support their plans. This role is home-based with regular national travel. Being able to commute to the Newcastle office is essential for regular team days. Role Profile: • Manage and develop client portfolios, ensuring growth and retention. • Maximise growth opportunities through meaningful client interactions. • Maintain product knowledge to assist clients and suggest suitable products. • Implement review cycles to address accounts with projected deficits. • Onboard new clients efficiently to achieve early ROI. • Analyse client data to improve experience and inform sales and product strategies. • Identify opportunities for clients to act as advocates through engaging testimonials and case studies Person Specification: • Proven track record in meeting and exceeding sales targets through existing account growth. • Experience in the technology sector, preferably within a Managed Services Provider. • Strong influencer and negotiator with a proactive approach. • Comfortable managing volume accounts while building strong client partnerships. • Degree qualified or equivalent experience, with preferred Microsoft Certifications. • Passionate about Microsoft cloud products with a strong tech industry background. • Strong commercial acumen with a demonstrable ROI record. • Excellent communication, negotiation, and influencing skills. Other information: • 25 days annual leave + public holidays, rising with length of service • Employee benefits trust • Company bonus scheme • Life assurance 4 x Salary • Contributory pension scheme at 4% matched • Healthcare and Cash plan • Electric vehicle salary sacrifice scheme • Cycle to work scheme • Perkbox discounts • Employee assistance programme • Paid CSR Days • Company sick pay and income protection cover • Enhanced Maternity and Paternity pay • Employee recognition scheme • Eyecare vouchers • Discounted gym membership • Long service rewards