Service Delivery Tech Lead - MSP

Our US Partner Client is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Your tasks involve anything from working on network connectivity issues, server room buildouts, Exchange migrations, merger and acquisitions project team participation, handling of VIP and Severity 1 technical support issues. The position also requires you to be a team player that can mentor other engineers. This is a full-time role, on a US shift and on a Work in the office set-up. If you have the right skill set, this may be your opportunity to enter this fast-growing organization. DUTIES AND RESPONSIBILITIES: Service Delivery (Operations) • Technical ownership of assigned clients • Active participant in determining the efficacy and efficiency of existing client infrastructure, systems, software, and processes • Make recommendations for the completion of projects to meet client needs as well as improve identified deficiencies • Ownership and resolution of escalated client technical issues • Includes working with clients and their vendors until resolution is reached • Escalations focus on infrastructure and critical business impacting issues • Documentation and network diagram creation and updates • Change control approval • Reviewing changes written by other engineers • Writing changes for complex tasks to be executed by other engineers • Changes follow established processes and/or industry best practices • Problem identification, reason for outage and root cause analysis documentation for all issues depending on situation and outcome • Identify systemic and pervasive issues related to products and/or processes and drive actions to prevent future problems • Participate in ‘2nd Level’ on-call rotation • 2nd level on call consists of issues already reviewed by a 1st level on-call engineer and determined to be outside of their ability to resolve Strategic and Account Management • Collaborate and partner with Account Management Team on Technology Business Reviews, strategic technology road-mapping, quarterly business reviews, and architecture improvements • Speak both to a wide array of technologies in-depth as well as to C-level executives • Reviewing project scopes for existing customers • Technical validation of project plan • Understand business-case and ensure project plan meets the needs of the client • Participate in technical account management and other client calls as needed Leadership and Soft Skills • Translate technical information and articulate findings and next steps clearly to peers, management, and clients • Identify and appropriately document and present potential improvements to internal process and procedure to improve customer satisfaction and engineering efficiency • Mentoring junior and mid-level engineers • Provide articulate and appropriate guidance empowering them to solve issues with confidence • Assist in fostering the development of ‘soft skills’ • Provide guidance on career development as requested QUALIFICATIONS: • At least 7 years of solid experience as a Sr. Systems/Network Administrator with increasing responsibilities; managed services experience preferred • Technical subject matter expert on MSP products • Strong knowledge of system security, including intrusion detection and data backup/recovery • Expertise in desktop and server support, network configurations, and hardware troubleshooting • Ability to work in a fast paced, challenging environment with a diverse client base • Strong analytical and end to end problem identification, management, and resolution skills • Proficiency in the following technical disciplines with a mastery of at least two: • VMware Systems Administration • Windows Server Systems Administration • Exchange Administration (On-Premise, Hybrid, Office 365) • Office 365 Administration • Azure administration • Mobile Device Administration/Management Remote Computing (Microsoft RDS, Citrix) • LAN/WAN Administration (FortiGate/SonicWALL/Cisco/Meraki) • Wireless Administration (Meraki, Cisco) • Server Infrastructure Administration • SAN/NAS Administration WHAT’S IN IT FOR YOU? • Full-time permanent position • Competitive compensation package and benefits • Be part of a dynamic US Team • 13th-month pay • Paid Leaves, commutable to cash • Access top-tier health insurance, including dental coverage. • Personal development and training opportunities • We cover Government-mandated benefits (SSS, Phil health, Pag Ibig, Maternity or Paternity leave benefit, Solo Parent Leave, etc.) • Participate in a variety of activities, including team outings, sports events, and other fun events to foster camaraderie. Follow us on our official social media platforms and be updated with the latest news and hirings! Facebook: https://www.facebook.com/tahchecareers Linkedin: https://www.linkedin.com/company/tahche-careers Instagram: https://www.instagram.com/tahchecareers/ TikTok : https://www.tiktok.com/tahche.careers Youtube: https://www.youtube.com/channel/UC7JTHWeL8Mf2hx5s-LieXAA Apply now and be part of Tahche! Not a candidate? If you're a foreign business looking to build world-class teams with top Filipino professionals, why not HIRE WITH TAHCHE? Visit our website at tahche.ph to learn how. Summary of role requirements: • Flexible hours available • More than 4 years of relevant work experience required for this role • Working rights required for this role • Expected salary: ₱100,000 - ₱120,000 per month