Senior Director of Revenue and Sales Operations

Job Description: We are seeking a dynamic and experienced Senior Director of Revenue and Sales Operations to lead and optimize all revenue-generating activities across our clinics, call center, and eCommerce channels. This individual will play a pivotal role in aligning sales strategies with marketing initiatives to ensure sustainable growth, seamless client experiences, and operational excellence. What we are about: MSP is a group of leading Medical Aesthetics clinics with the goal of providing world-class client experiences. We aim to allow our partners to achieve their personal and professional aspirations by providing support through a collaborative and inclusive approach. We believe that the most successful businesses are those that have a natural, not forced, “people first” culture and in turn, we place value on Team Member learning, career path development, and overall care for the work, the company, and the people that make it exceptional. We place a high value on attitude and self-awareness to ensure that our team is aligned and well suited to not only be a part of but further assist in living out our family-focused culture. What you can expect from us: · Competitive salary commensurate to your experience · Industry Incentives · Flexible remote work environment · Dedication to our team member’s career development, advancement, and satisfaction · Internal career progression and advancement opportunities · Employee referral program · A family-focused environment based on equality and respect Key Initiatives: • Revenue Leadership: Create a true sales culture to oversee and manage all revenue streams, including clinic sales, eCommerce, and call center performance, driving consistent growth and profitability. • Sales Team Management: Lead, coach, and inspire the sales strategy through the sales director to assure the sales staff across clinics are ensuring high performance and adherence to company values. • Call Center Operations: Manage the call center strategy through the call center manager to optimize call center agent capacity and client engagement, booking conversion rates, and customer satisfaction. • eCommerce Strategy: Oversee eCommerce sales strategies and execution, collaborating with marketing to enhance online sales performance. • Collaboration with Marketing: Work closely with the marketing team to align sales strategies with promotional campaigns, brand messaging, and lead-generation efforts. • Training and Development: Design and implement training programs to upskill sales teams, call centre teams, foster a culture of continuous improvement, and cultivate future leaders. • Data-Driven Decisions: Analyze performance metrics across all revenue streams, using data to inform strategies and report on progress to senior leadership. Responsibilities: • Design, implement, and optimize global sales processes, ensuring alignment with business objectives. • Lead sales forecasting, reporting, and analytics to provide actionable insights to leadership. • Standardize CRM tools and processes across all regions, ensuring data integrity and usability. • Manage territory planning, quota setting, and sales compensation frameworks for global teams. • Partner with sales leadership to identify and address performance gaps, process inefficiencies, and market opportunities. • Oversee sales enablement initiatives, including training, content creation, and tool adoption. • Drive cross-functional collaboration with marketing, finance, and product teams to ensure alignment. • Act as a strategic partner to executive leadership, presenting insights and recommendations to drive global sales success. Qualifications and Skills • 8+ years of proven leadership experience in a senior sales or revenue-focused role, preferably in call center management, multi-unit retail, or eCommerce environments. • Strong background in sales strategy development, team leadership, and coaching. • Exceptional ability to align cross-functional teams and foster collaboration. • Demonstrated success in optimizing call center operations and driving revenue growth. • Data-driven mindset with proficiency in sales analytics and reporting tools. • Excellent communication and interpersonal skills. • Experience in retail healthcare is an advantage Job type: Full time, Permanent Location: Remote, Canada or USA Salary: $150,000-175,000 Additional Pay: Bonus + Commission Our MSP core values are: RESPECT, INNOVATION, COMMUNITY, EXCELLENCE, AGILITY We are grateful for your interest and application. We will contact selected applicants to learn more about them. We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know. Job Types: Full-time, Permanent Pay: $150,000.00-$175,000.00 per year Additional pay: • Bonus pay • Commission pay Schedule: • Monday to Friday Application question(s): • Do you have 8+ years of proven leadership experience in a senior sales or revenue-focused role? Please specify the industry in which you gained this experience. • Do you have an extensive background in sales strategy development, team leadership, and coaching? • Do you have a data-driven mindset with proficiency in sales analytics and reporting tools? Work Location: Remote