Laboratory Service Operations Specialist

The Opportunity: Our Avantor Lab Services team helps drive our global performance in supporting the innovation and growth objectives of labs across the globe. As our people are the most important part of our success, we are looking for a dedicated and dynamic Service Operations Specialist to perform customized, mission-based assignments that help return time back to science. In this role, you will be responsible for supporting multiple facilities and customers in a strategic geographic area and may perform the job functions of Coordinators, Technicians, Material Handlers or glass washers when scheduled vacations, leave and/or emergency situations occur. If you are an agile and highly motivated professional seeking to enhance your experience and gain meaningful professional growth within services, let’s talk! What we’re looking for  • Education: High school diploma or GED is required; AA or BS degree in science is preferred and/or equivalent work experience • Experience: 1+ years of relevant experience in a lab environment • Collaboration Tool: Microsoft Teams experience preferred  • Fully computer literate and competent with all office applications • Strong process optimization skills and scientific troubleshooting skills • Communication skills, ability to prioritize tasks, and meet deadlines How you will thrive and create an impact  Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. In this role you will: • Maintain stock of materials, perform regular routine maintenance, and monitor overall equipment functionality. • Work in collaboration with applicable vendors on equipment repairs and maintain capital equipment tracking documentation. • Assist Local Operations Team in facilitating equipment metrics and with equipment troubleshooting, supplemental resources, and writing Work Instructions for lab equipment based on equipment manuals/documentation. • Classify Business Operations tickets to the Administrative Coordinator and Business Operations Lead and escalate what's needed. • Aid in obtaining quotes, preparing purchase orders, and following up with vendors for laboratory, office, and facilities equipment, goods, and consumables. • Maintain and monitor cryogenic gas and dry ice usage and support general upkeep of common shared lab areas. • Provide backup support as needed to the In-Site Technician to ensure shipments to Customer and its licensees are efficiently received, and processed. • Prepare required documentation, including licensee details and pricing as provided by the Operations Manager. • Coordinate training between vendors and licensees as needed and approve changes as directed by the CUSTOMER Operations Manager with other contractors to arrange for approved modifications to be completed. • Possibly log visitors into and out of iVisitor software, providing visitors with temporary site access badges. • Participate in meetings and record meeting minutes. • Assist with directing and accounting for persons during evacuations and with the Operations Manager in completing incident reports and monitoring corrective action plans as needed. • Helping in the creation of and updating of new training material. What’s in it for you: We are pleased to offer our team a competitive compensation package and a full complement of employee benefits. We strive to offer benefits that will support our associates in being healthy, happy and successful. We offer several programs, resources and incentives designed to foster the total health and well-being of you and your family! • Competitive compensation • Three weeks’ starting vacation entitlement • 10 paid statutory holidays + 1 Diversity Choice Day • Paid sick days • Extended medical, dental, health & vision coverage, paid by Avantor • Fertility and Family Building benefit, paid by Avantor • Group RRSP with company matching contributions • Employee stock purchase program • Employee Assistance Program • Wellness reimbursement program • Tuition reimbursement program Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision. 3rd Party Non-Solicitation Policy: By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.