Technical Support Executive - Voice Process Jobs in Vellore

About the job Experience: Fresher Salary: INR 200000-400000 / year (based on experience) Shift: (GMT+05:30) Asia/Kolkata (IST) Opportunity Type: Remote Placement Type: Full time Permanent Position (*Note: This is a requirement for one of Uplers' client - Miko) What do you need for this opportunity? Must have skills required: hotspots, IOT drive, MAC id, mesh router, wifi extender, Zendesk Miko is Looking for: Job Description Technical Support Executive Miko is looking for a Tech Support Executive who possesses excellent communication skills, a strong tech background, and a passion for providing outstanding customer support. As a Tech Support Executive, you will play a crucial role in ensuring our customers have a seamless experience with our Miko robots. • Provide top-notch technical support to customers through various channels, including email, chat, and phone • Troubleshoot and resolve technical issues related to our IoT devices, ensuring prompt and accurate... solutions • Collaborate with cross-functional teams to escalate and resolve complex technical problems • Document customer interactions and resolutions in our support system • Proactively identify and communicate recurring issues to the product and engineering teams for resolution • Stay up-to-date with product knowledge and updates to provide accurate and effective support • Assist in creating and updating support documentation and resources for customers • Demonstrate a strong customer-centric attitude and a commitment to resolving issues promptly Must know – • Must know to created hotspots or know limitations on phone hotspot. • Must know to Setup any IOT drive or Alexa. • Must know to do MAC id in wifi troubleshooting 0067. • Must know what is mesh router or wifi extender. Requirements: • A bachelor's degree in a relevant field or equivalent work experience • 0-2 years of experience in technical support, preferably with IoT devices • Strong technical background with the ability to quickly grasp complex technical concepts • Excellent communication skills, both written and verbal • Proficiency in using support ticketing systems, with knowledge of Zendesk preferred • Ability to work effectively in a fast-paced startup environment • Ability to work remotely with limited supervision • Comfortable working night shifts as part of a rotational schedule • A proactive and problem-solving mindset with a dedication to customer satisfaction • Exceptional attention to detail and organizational skills • Flexible working in US Shift If you are a tech-savvy individual with a customer-centric attitude and a passion for solving technical challenges, we encourage you to apply for the Tech Support Executive position at Miko. How to apply for this opportunity? • Register or login on our portal & fill out the application form. • Clear the given Video Screening (30 min) and Click on 'Apply' to get shortlisted • Once it's all done, your profile will be shared with the client for the Interview round. • When selected, just meet the client and get your exciting career started! About Uplers: Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. You will also be assigned to a dedicated Talent Success Coach during the engagement. (Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well). So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you! Desired Skills and Experience hotspots, IOT drive, MAC id, mesh router, wifi extender, Zendesk