Head of Operations for Email Marketing Agency - (US-based/Remote)

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located. Our client, a performance-based email marketing agency that delivers exceptional retention marketing for brands that want to stand out in an inbox. The team specializes in creating high-impact email campaigns that combine custom-crafted content with strategic segmentation and continuous optimization. Working with distinguished clients across e-commerce, we've achieved significant revenue increases through our data-driven approach to email marketing. Role Overview As Head of Operations, you'll drive our agency's operational excellence and team performance. This role combines creative oversight, team leadership, and operational management to ensure we consistently deliver outstanding... results for our clients. Key Responsibilities • Oversee day-to-day agency operations and workflow management • Develop and implement processes to improve business efficiency • Review and maintain quality standards for all email campaign deliverables • Handle client relationships, expectations, and complex requests • Monitor project timelines and ensure on-time delivery • Manage and mentor team members, helping clear blockers for performance • Lead implementation of new tools and technologies • Manage resource allocation and team capacity planning Requirements • 5+ years of experience in creative agency, preferably in email marketing • Strong eye for design and understanding of email marketing best practices • Proven track record in creative operations or project management • Experience with project management tools and CRM systems, Klaviyo is a big plus • Excellent problem-solving and analytical skills • Experienced in building, managing, and developing high-performing teams • Outstanding communication and interpersonal abilities • Must be able to work US Eastern Time Business Hours Benefits • Remote Working for US Company • Exposure to new technology & trend • Competitive Salary: 1800 - 3000 USD per month