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Customer Support Representatives
Location: Remote (Monday to Friday, Daily 4-Hour Shift: 0 AM – 4 AM GMT+7) Compensation: $250 - $350 (Negotiable) with bonus incentives based on performance
About the Role
Are you a proactive problem solver with a passion for helping others? Join our growing business as a Customer Support Specialist and become the go-to expert for our clients using leading e-commerce platforms like Shopify, WooCommerce, BigCommerce, Wix, and more. In this role, you'll deliver quick, accurate solutions to customer challenges while upholding our high service standards.
Responsibilities
• Customer Solutions: Listen carefully, clarify issues, and provide clear solutions for customers concerning our apps.
• Issue Escalation: Document technical issues and share insights with the product team.
• Task Coordination: Create support tasks and follow up until issues are fully resolved.
• Communication: Respond promptly via phone, email, chat, and social media while maintaining ...