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We are looking for a Customer Service Specialist to join our fast fashion e-commerce team!
We are seeking a reliable, detail-oriented individual to handle customer service for our online-only clothing brand. This is a long-term position with exciting growth opportunities for candidates who demonstrate dedication and deliver excellent results.
MUST HAVE EXPERIENCE WITH:
Shopify
Customer service platforms
Responsibilities:
Respond promptly and professionally to customer inquiries via email, live chat, and social media channels
Handle order-related issues, including tracking, returns, and exchanges
Update and maintain customer service records in our system
Provide product information and support to ensure an excellent shopping experience
Collaborate with the team to resolve escalated issues efficiently
What we offer:
Comprehensive training through videos and one-on-one sessions
Standard Operating Procedures (SOPs) to ensure smooth processes
A supportive and dynamic team envi ...