Remote Jobs at Tensoten Services

A Non-Voice Process is a category of business operations where employees handle tasks and services without communicating with customers through voice calls. This typically involves communication through other channels, such as email, chat, social media, or data processing. In a non-voice process, employees focus on handling, managing, and resolving issues or queries in written form, without the need for verbal interaction. These roles are essential in various industries, including customer support, banking, healthcare, e-commerce, and more. Key Characteristics Of Non-Voice Processes • Written Communication: The most distinguishing feature of non-voice processes is the reliance on written communication. Employees are expected to manage customer queries, complaints, and requests through emails, online chat, or social media platforms. This demands a high level of written proficiency, attention to detail, and an understanding of tone and clarity in communication. • Back-office Support: No ...