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About The Role
A mission-driven fintech company seeks a Customer Support Associate to deliver quality financial solutions for individuals with complex needs and their caregivers. The role involves addressing inbound phone and email inquiries, providing professional, compassionate customer service, and assisting with important financial decisions.
Ideal candidates are energized by customer interactions, have strong communication skills, attention to detail, and a desire to help others.
This full-time position requires working 8-hour shifts, five days a week, with available schedules between:
• 6:00 a.m. - 2:00 p.m. PT / 9:00 a.m. - 5:00 p.m. ET
• 9:00 a.m. - 5:00 p.m. PT / 12:00 p.m. - 8:00 p.m. ET
What You'll Do
- Provide exceptional support to customers via phone, email, and live chat.
- Learn and embody the distinct communication style that sets this organization apart.
- Act as a detective and problem solver in helping individuals resolve unique financial issues.
- Assist in ...