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As a Training and Support Consultant under our RV/Campground Resort Division, you will play a dual role in delivering exceptional customer support and providing effective instructor-led training to clients using our Newbook property management solutions. Your primary responsibility will be to handle incoming phone calls and support requests from customers seeking assistance whilst also conducting online training sessions to educate clients on the effective use of our products and services. By providing our clients with world-class training and support regarding product functionality, new features, updates, and troubleshooting, you will ensure customer satisfaction and maximize the value they derive from our offerings.
Location: In-office, Hybrid or Remote
What you will do everyday:
Client Support:
• Troubleshoot technical problems customers encounter, guiding them through step-by-step solutions and employing active listening to fully understand customers' needs and provide accurate ...