SC
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Social Listening Analyst
Premier NX is the expert in providing Customer Experience Solutions, Digital Transformation, Fin Ops, Sales Enablement and Analytics & Insights. We are the next evolution for our clients and your career.
Our CX solutions many prestigious brands in in pharmaceutical, healthcare, food, consumer packaged goods and beauty care companies. As a Social Listening Analyst, you will contribute to Premier NX’s profitably by managing one of our client’s service levels.
What you’ll do on a typical day:
· Monitor social media mentions of our brands via social listening tool.
· Notify internal stakeholders of negative social media posts.
· Create and distribute social listening dashboards and reports to inform of volume and social media complaints.
· Combine findings from multiple sources into comprehensive reports and presentations to support recommendations.
· Identify consumer patterns, trends and insights from research data and create actionable repo ...