SB
● 2-4 years of experience in Onsite support
● Knowledge and experience on windows 7 OS
● Manage Desktop Devices (hardware, software and connectivity) incidentsthrough to resolution.
● Manage IMAC and desk side support services.
● Manage hard and soft break fix services for laptops and desktops.
● Provide standard and approved hardware and software (operating systemsand standard office applications) support and maintenance on Desktop (FieldUsers) Devices for their entire lifecycle (including the remote management ofDesktop Devices using appropriate tools).
● Support, Manage, Optimize and Maintain the configuration and installation ofthe Desktop, to include, but not limited to, patch updates, hardwarereplacements, with spares provided by vendor.
● Experience with Service management tool – ex – Service now
● Should have good expertise on EUC tools, remote support tools, MS officeand outlook.
● Preferable to have a good understanding of Lync, VPN, and mobile devicesupport.
● Anal ...