Remote Jobs at Saint Gobain

WHY DO WE NEED YOU? Escalation and Quality Analysts are essential for providing high-level IT support for complex and unique issues that may arise within the business. The role ensures that problems are resolved efficiently and effectively, minimizing any potential disruptions. Additionally, the analyst helps maintain high standards of service quality by continuously monitoring and improving support processes. • Utilize your knowledge and experience to address and resolve intricate IT issues involving multiple departments. • Perform analysis, diagnosis, and resolution of complex problems for end users. • Facilitate various business units within the organization in accomplishing their objectives. • Review all escalations, collaborate with process improvement to eliminate further escalations. • Recommend and implement corrective solutions, including offsite repair for remote users as needed. • Keep abreast of all new Security changes both from Saint-Gobain and Outside vendors. • Ability ...