RA
About the position
Rockwell Automation is seeking a Technical Support Representative - Electronic Data Interchange (EDI) to join our growing EDI work group in the United States. This individual will work on our Plex software team and will respond to customer product inquiries via telephone or in written internet-based email or chat sessions. The Technical Support Representative - EDI will also resolve customer concerns raised during installation, operation, and maintenance, as well as answer questions regarding product application and compatibility matters. Additional responsibilities include troubleshooting problems with malfunctioning electro/mechanical equipment or software applications and recommending corrective action. The Technical Support Representative - EDI will also document customer information for recurring technical issues to support product quality programs and product development. In this role, you will provide excellent customer support for customers using PLEX EDI, i ...