RC
Position Summary
We're actively recruiting for a fully remote Chat Support Assistant position with one of our partner companies in the online retail space. This is a beginner-friendly opportunity for individuals looking to work from home in a non-phone role. No college degree or prior customer service experience is required. Whether you're a recent graduate, a stay-at-home parent, or someone transitioning from in-person jobs, this role is an excellent entry point into the world of remote work.
As a Chat Support Assistant, you will handle live conversations with customers visiting the company’s website or mobile platform. Your responsibilities include answering basic product questions, helping users with their accounts, and resolving small issues—entirely through a written chat interface. You’ll be provided with ready-to-use templates, a searchable internal knowledge base, and AI-generated response suggestions to make your job easier. If you’re a good communicator, comfortable using a ...