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We’re seeking an Application Engineer who’s curious, proactive, and comfortable owning the Tier 2 support pipeline. In this role, you'll act as the key link between our customer support and engineering teams—investigating, debugging, and resolving customer-reported issues. You’ll analyze issues across the stack, make targeted fixes when possible, and escalate with clear documentation when needed. Beyond quick fixes, you'll occasionally recommend deeper technical improvements to enhance product stability.
Apply If You’re Excited To
• Triage and manage Tier 2 support tickets
• Reproduce and debug reported issues using logs, MySQL data, and application code
• Perform safe, minimal data corrections (e.g., MySQL updates)
• Analyze the root cause of issues—Was it user error or a product gap?
• Implement minor code fixes (PHP, Flutter, Objective-C) or escalate with detailed findings
• Document clear reproduction steps and create supporting materials (e.g., videos) for escalated issues
• Coll ...