P
Knowledge and Skills:
• In-depth knowledge & hands-on experience in Major Incident Management, Change Management & Problem Management
• Comfortable working closely with technical resources & Team leaders to ensure / maintain globalization strategies.
• Identify opportunities for improving business operations through more effective use of IT resources.
• Contribute to the definition and development of worldwide operating procedures and standards.
• Prepare process proposals or recommendations especially related to improve efficiency and performance of the IT environment.
• The ability to deliver an initiative through to its launch/implementation.
• A high level of quality and attention to detail.
• Experience in service management, process development, IT operations.
• Excellent interpersonal and customer service skills.
• In-depth knowledge of industry best practices and service delivery standards.
• Strong team spirit.
• Excellent written and verbal communication skills.
• Excellent o ...