Remote Jobs at Nestify

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The 'Guest Support Specialist' (fully remote) manages and resolves Guest related inquiries, concerns, and issues in a timely and professional manner to ensure an enjoyable stay for all Guests. • Respond to Guest related issues and concerns via various platforms such as ‘Chat’, ‘E-mail’ and ‘Phone’ • Communicate effectively and efficiently with Guests • Troubleshoot and report Guest related issues and concerns as communicated by Guests • Action Guest related issues by reporting property related issues to the Property Manager, follow up to ensure property related issues are attended to timeously and keep Guests informed • Oversee, coordinate, and manage the Guest ‘Check in’ and Guest ‘Check out’ process • Ensure an effective Guest Support shift handover takes place from one shift to the next Guest Support Specialist Shift to ensure an ongoing and seamles ...