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Remote Jobs at Macmillan

Found 1 remote opportunities at Macmillan

Found 1 jobs
  • M

    Technical Specialist

    MacmillanAlaska21 days agoFull-time
    The role of Technical Support Specialist provides white glove service and supports staff across Macmillan to solve their technical problems. They provide a high level support of laptops and desktops as well as various applications, building relationships across various platforms (Windows 11 and Mac OSX) to ensure the best user experience. They are a self-motivated, team player that puts the user... first. What you'll do: • Provide Tier 2 PC Windows 11/Mac OS X Support • Serve as the initial contact for reporting technical issues, answering questions regarding upgrades, installations, and other software/hardware/network issues and requests • Meet SLA requirements for contacting users and resolving issues/fulfilling requests • Provide Audio/Video support using Google Meet, Zoom and Crestron services • Performing remote support via phone and chat • Performing Event Support; Locally and Off-Site • Identify potential outages and other problems (via information gathering, tick ...