Remote Jobs at Lifeline Australia

• Multiple part-time roles available • 6 month fixed term contracts • Up to 30 hours per week • Availability to work a 24/7 roster including weekends, and late night/overnight shifts The Digital Services In-Shift Support Supervisor at Lifeline Australia serves an important role in our Digital Services ecosystem. The Digital Services In-Shift Support is a critical liaison that strives to support our digital services Crisis Supporters (CS) and help to expand our service and performance to best support the Help Seekers (HS). Responsibilities The DISS will support, monitor and coordinate the Digital Service CS’s during shifts to support the service, cover breaks, conduct debriefs, check-ins, monitor ratios, report technology issues, quality and ongoing continuous improvements. Some of the key responsibilities of the role include: • Providing immediate, real time practice support and feedback to CS’s located across the Lifeline network. • Providing initial debriefing for CS’s following d ...