Remote Jobs at Gradient Labs

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Product Designer at Gradient Labs, you will play a pivotal role in shaping the future of our product and the customer support industry as a whole. You will be responsible for reimagining the UX and UI in a world where most customer support work is done by an autonomous agent, and humans focus on refining the system through quality assurance or knowledge management rather than replying to individual conversations. • Be a key member of the product & tech team from day one, collaborating closely with our Founding Designer, Michelle. • Design and prototype intuitive and innovative user interfaces for our product, with a focus on creating meaningful interactions between autonomous agents and human teams. • Conduct user research to understand the needs and pain points of our target customers, and use these insights to inform your design decisions. • Wor ...