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About Gimmonix
Gimmonix is a leading travel technology company building smart, scalable infrastructure that empowers travel businesses worldwide. Our suite of products simplifies connectivity, drives automation, and enables our clients to operate more efficiently and grow faster.
We are seeking a Customer Success Manager (CSM) based in the Asia region to join our growing global team. This role combines relationship management, technical understanding and project execution to ensure our clients achieve meaningful outcomes with Gimmonix solutions.
Key Responsibilities
• Account Ownership: Act as the main point of contact for your customers post-sale, managing onboarding, technical adoption and account growth
• Revenue Expansion: Drive upsell and cross-sell opportunities by identifying customer needs, introducing new features and aligning our product roadmap with client goals
• Technical Advisory: Guide customers in understanding and integrating Gimmonix’s solutions (including APIs and p ...