Remote Jobs at Five9

NOC Tech I Key Responsibilities • Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams. • Monitor and Identify events proactively resolving issues. • Respond & Resolve Customer escalations within the SLA window. • Turn up customer applications & services in accordance with standard procedures. • Open and track to resolution carrier and internal tickets. • Monitor Network Security and report and document any breaches. • Gather and report data on the health and operation of Five9 services. Required Experience • Minimum 1 year of related experience in a software support position • Experience or background in a military, technical or customer service environment. • Mid-Level technical knowledge in at least one of the following categories. • Telephony configuration and troubleshooting • Networking configuration and troubleshooting • Systems administration and troubleshoo ...

NOC Tech I Key Responsibilities • Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams. • Monitor and Identify events proactively resolving issues. • Respond & Resolve Customer escalations within the SLA window. • Turn up customer applications & services in accordance with standard procedures. • Open and track to resolution carrier and internal tickets. • Monitor Network Security and report and document any breaches. • Gather and report data on the health and operation of Five9 services. Required Experience • Minimum 1 year of related experience in a software support position • Experience or background in a military, technical or customer service environment. • Mid-Level technical knowledge in at least one of the following categories. • Telephony configuration and troubleshooting • Networking configuration and troubleshooting • Systems administration and troubleshoo ...

Five9 is looking for a Telecom Engineer I to join our Telco Services team. The ideal candidate is someone who has worked in a 24/7 production support environment and has a strong working knowledge of VoIP, SIP, and RTP. Responsibilities: • Interface directly with customer’s telecom engineers and IT teams to deploy customized solutions and trouble shoot issues • Assist in building customer and carrier SIP Trunk connectivity, including interop sessions and activations • Assist in the day-to-day operational support of the Telecommunications network, analyzing problems affecting network availability and customer quality reports • Escalation point of contact for the Network Operations Center to resolve critical alerts generated by the SBC’s • Analyze history of telecommunication related incidents and perform preventive measures • Assist in the day-to-day operation of the telecommunications network, where necessary analyzing problems affecting network availability and custom ...

NOC Tech I Key Responsibilities • Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams. • Monitor and Identify events proactively resolving issues. • Respond & Resolve Customer escalations within the SLA window. • Turn up customer applications & services in accordance with standard procedures. • Open and track to resolution carrier and internal tickets. • Monitor Network Security and report and document any breaches. • Gather and report data on the health and operation of Five9 services. Required Experience • Minimum 1 year of related experience in a software support position • Experience or background in a military, technical or customer service environment. • Mid-Level technical knowledge in at least one of the following categories. • Telephony configuration and troubleshooting • Networking configuration and troubleshooting • Systems administration and troubleshoo ...

Five9 is looking for a Telecom Engineer I to join our Telco Services team. The ideal candidate is someone who has worked in a 24/7 production support environment and has a strong working knowledge of VoIP, SIP, and RTP. Responsibilities: • Interface directly with customer’s telecom engineers and IT teams to deploy customized solutions and trouble shoot issues • Assist in building customer and carrier SIP Trunk connectivity, including interop sessions and activations • Assist in the day-to-day operational support of the Telecommunications network, analyzing problems affecting network availability and customer quality reports • Escalation point of contact for the Network Operations Center to resolve critical alerts generated by the SBC’s • Analyze history of telecommunication related incidents and perform preventive measures • Assist in the day-to-day operation of the telecommunications network, where necessary analyzing problems affecting network availability and custom ...

NOC Tech I Key Responsibilities • Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams. • Monitor and Identify events proactively resolving issues. • Respond & Resolve Customer escalations within the SLA window. • Turn up customer applications & services in accordance with standard procedures. • Open and track to resolution carrier and internal tickets. • Monitor Network Security and report and document any breaches. • Gather and report data on the health and operation of Five9 services. Required Experience • Minimum 1 year of related experience in a software support position • Experience or background in a military, technical or customer service environment. • Mid-Level technical knowledge in at least one of the following categories. • Telephony configuration and troubleshooting • Networking configuration and troubleshooting • Systems administration and troubleshoo ...

NOC Tech I Key Responsibilities • Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams. • Monitor and Identify events proactively resolving issues. • Respond & Resolve Customer escalations within the SLA window. • Turn up customer applications & services in accordance with standard procedures. • Open and track to resolution carrier and internal tickets. • Monitor Network Security and report and document any breaches. • Gather and report data on the health and operation of Five9 services. Required Experience • Minimum 1 year of related experience in a software support position • Experience or background in a military, technical or customer service environment. • Mid-Level technical knowledge in at least one of the following categories. • Telephony configuration and troubleshooting • Networking configuration and troubleshooting • Systems administration and troubleshoo ...

NOC Tech I Key Responsibilities • Provide timely response to all incidents, outages, and performance alerts. Categorize issues for escalation to appropriate technical teams. • Monitor and Identify events proactively resolving issues. • Respond & Resolve Customer escalations within the SLA window. • Turn up customer applications & services in accordance with standard procedures. • Open and track to resolution carrier and internal tickets. • Monitor Network Security and report and document any breaches. • Gather and report data on the health and operation of Five9 services. Required Experience • Minimum 1 year of related experience in a software support position • Experience or background in a military, technical or customer service environment. • Mid-Level technical knowledge in at least one of the following categories. • Telephony configuration and troubleshooting • Networking configuration and troubleshooting • Systems administration and troubleshoo ...