DL
Position Type: Temporary-to-Permanent
Hours: Full-time or part-time considered
Location: Remote (UK-based preferred)
About the Role:
We are seeking a confident, client-focused professional to manage inbound leads, engage with prospects by phone, book complimentary and paid consultations, and process payments. You will play a key role in helping clients take the first steps in their legal journey by guiding them through our initial consultation process.
Key Responsibilities:
• Call new leads promptly to introduce our services and understand client needs.
• Book complimentary consultations or paid follow-up consultations based on client requirements.
• Take secure payments for paid consultations during the call.
• Update CRM records with accurate notes and track lead progress through the pipeline.
• Follow up on unconverted leads to maximise conversion rates.
• Provide exceptional customer service, ensuring a positive first impression of our business.
Required Skills & Experience:
• S ...