CB
Work from Home - Full-Time - French C2 + English B2
Are you a detail-oriented professional fluent in French, with a knack for resolving complex issues and a passion for world-class customer service? Join a global leader in digital customer experience solutions and play a key role in supporting customers who expect nothing but excellence.
Your Role
As an Order Support Specialist, you will handle back-office operations for one of the worlds most iconic consumer tech brands. Your mission is to ensure every online order journey is smooth from purchase to delivery and provide expert support on escalated cases. Youll serve as the critical link between internal teams, logistics partners, and the customer, resolving issues quickly and thoroughly.
What You'll Do
- Manage escalations and fulfill customer orders with accuracy and care
- Collaborate with partners to investigate and resolve issues, removing the customer from complex loops
- Provide professional updates via phone and email
- ...