CR
Job Description:Deliver first-level technical support to clientsAssess issues and escalate to second-level support when neededConduct technical troubleshooting and corrective actions via remote access or phonePerform software installations and upgrades remotelyUtilize augmented reality (AR) technology when applicableCreate service reports and log service tasks in the ticketing systemOffer remote support to on-site Service Technicians with device installation, commissioning, and technical queriesProvide technical assistance to Key Account clients as neededCarry out on-site repairs, installations, and off-site troubleshooting and supportPerform preventative maintenance and repairs on food processing, retail & industrial scales, weigh-price labelling, and inspection systemsManage spare parts inventory in the service departmentActively promote and sell service products and solutions Skills & Experience: Hands-on experience in repairing and installing PC-based devices or processor-controlle ...